Japanese customer service: boxes and bags

The Japanese are masters of customer service. Shops are always thinking of new ways to make things more convenient for their customers. A good example of this is when we bought our rice cooker. It was a heavy machine in a big box. Rather than giving us a giant plastic bag, they attached a handle to the plastic wire around the box, which made it super easy to carry. I’d never seen such a thing in Belgium. Ah, the wonders of Japan!

Japanese box carrying device

Convenient handle for carrying boxes. So much easier and sturdier than a giant plastic bag!

Japanese box carrying device

Here’s a cute couple that happened to stumble into one of my pictures, carrying a box with a similar contraption.

There is something else that almost all shops do: when they give you a plastic bag, they attach a piece of tape below the handle to keep the bag closed. It makes the bag a lot easier to handle, especially when you are carrying several bags and are still trying to shop at the same time. Japanese people are so thoughtful!

taping the bag for convenience in Japan

Closing the shopping bag with a piece of tape makes it easier to carry and prevents object from falling out in case of vigorous movement.

taping the bag for convenience in Japan

Close up of the ingenious little piece of tape. It’s all in the details!

Some attentive readers pointed out that the purpose of the little piece of tape is also to prove that the product was paid for and to prevent theft by making it difficult to add unpaid items to the bag later on. Thank you everyone, for contributing and teaching me new things about Japan! 🙂

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