Japan is all about convenience and customer service. These principles are even applied in the most lowly aspects of life, like for example using the toilet. Of course everyone knows the high-tech Japanese toilets with all the buttons, but what I saw in a roadside rest stop between Toyota City and Ise Jingu took things... Continue Reading →
Japanese women don’t put their purse on the ground
Have you ever noticed that Japanese women never put their purse on the ground? It seems like a pretty straightforward thing but it really drew my attention in Japan. When Japanese women are in a cafĂ© or restaurant, they will sit a bit forward on their chair and place their purse behind them on the... Continue Reading →
Heating the outdoors
Customer service is extremely important in Japan. Sometimes this leads to situations that seem a bit excessive in my eyes, like the amount of packaging they use or that time we saw a heater placed outside in the open air, to accommodate waiting customers. In Japan, it is very popular to eat out for lunch.... Continue Reading →
Japanese customer service: boxes and bags
The Japanese are masters of customer service. Shops are always thinking of new ways to make things more convenient for their customers. A good example of this is when we bought our rice cooker. It was a heavy machine in a big box. Rather than giving us a giant plastic bag, they attached a handle... Continue Reading →