Customer service is extremely important in Japan. Sometimes this leads to situations that seem a bit excessive in my eyes, like the amount of packaging they use or that time we saw a heater placed outside in the open air, to accommodate waiting customers.
In Japan, it is very popular to eat out for lunch. Since many restaurants have only very limited seating space, it is common to have to wait for a table at a good restaurant. If the restaurant is really small, it doesn’t have an indoor waiting area and customers have to wait outside. One cold January day around noon, we were waiting to have lunch at a restaurant in Hakone. There was a waiting area next to the restaurant, i.e. outdoors. To my great surprise, the staff had placed a kerosene burner in the waiting area. Although I was very thankful for this extra heat (it was so cold!), at the same time I felt a bit guilty about taking advantage of something that somehow felt a bit wasteful. The heater was pretty much attempting to heat the entire outdoors, which is of course futile. There was no tent, no enclosure, nothing that could even barely attempt to keep a bit of the heat localised.
After having discussed the situation with some Belgian friends, they pointed out that in Belgium sometimes we also make a bonfire outdoors or restaurants place heaters on their terrace in winter to enable people to sit outdoors. While this is true, I still felt an initial shock at seeing this heater in Japan. It is not the first time that I have felt torn between my love of Japanese customer service and my desire to not be wasteful. I would love to hear about other people’s experiences and opinions on the matter! Have you ever felt the same? How do you deal with these things? Or is it a non-issue?